COMMLINK SYSTEM’S POSITION:  Even through all the changes in Technology we remain focused on the human element.

Mission Statement: To identify Voice/Data opportunities in the marketplace, provide innovative, value added products/solutions, to meet our customer’s needs and to support them, to improve our customer’s productivity and efficiency through integrated voice, data and video communications.  Overall, we seek to establish and nurture long-term customer relationships, ensuring that doing business with COMMLINK SYSTEMS is always a positive and fruitful experience, unmatched by the competition.

Vision Statement: Our exceptional people will provide our customers with solutions, which go above and beyond their expectations.  We will provide comfort in the minds of our customers and leave them with the feeling of being glad they do business with COMMLINK SYSTEMS.

Strategic Objectives:

(1)     Quality: Exceptional Customer satisfaction

(2)     Effectiveness: Exceptional Management of Resources

(3)     Employees:  Development of Exceptional People

(4)     Community Relations:  Exceptional public image thru Service to our Community and Good Citizenship

Long-Range Plan:

(1)     Create a “Service to Others” environment

(2)     Recruit, Retain and “Grow Our Own” Communications Professionals and Leaders

(3)     Facility & Equipment Replacement and Upgrades Via Planned Cycles

(4)     Manage Our Image through Community Relations, Exceptional Corporate Citizenship, Positive Media Coverage and Customer Satisfaction

(5)     Provide exceptional customer service.

Important Facts about COMMLINK SYSTEMS: Technology & Common Sense provide  Sensible Solutions for our Customers

·         We are the oldest (since 1962), most consistent and loyal independent Telecommunications Company in our marketing area.

·         We have the most experienced people – key people have 10 to 26 years with us.

·         We have Factory Certified Technicians for all Systems – not merely OJT or CD or Video or DVD Trained.

·         We sell the #1and #2 Telephone systems, #1 Intercom, #1 School Sound System, #1 Data Network and #1 Nursecall Systems available.

·         Our desktop equipment is very user friendly, making your employees more efficient and productive.

·         Our onsite training is second to none- we make sure you know how to use your new systems.

·         We Design, Install and Service everything we sell with our own fulltime employees.

·         We feel customer support is the responsibility of all our employees.

·         We design the system with the Customer’s Business in mind (not just number of phones, etc.) – we develop and maintain a concern for our Customer’s Business.

·         We continue to follow-up and communicate after the sale and installation to insure satisfaction, improved productivity and efficiency.

·         We offer upgrades and system expansion by our own technicians, so your equipment will stay up to date with technology during its life cycle.

·         We offer Extended Warranties plus Annual Maintenance Agreements so your equipment is always in Tip Top shape.  We realize your communication equipment is your most important equipment; without it your business will stop.

·         We help our Customers Coordinate with other entities, such as Verizon, Software Designers, Hardware Suppliers Consultants, etc.  We proactively take the initiative to get things done for you.

·         We meet with you at your place of business to insure complete understanding of your workflow and Communications Requirements.

·         Our Consulting Services include; but are not limited to, Telephone System Procurement, Installation Options, Maintenance Agreement Options, and Continuous Training Plans, to maintain the highest standards in design, craftsmanship and support.

·         We are price sensitive to your budget and always competitive whether you choose new or re-certified, cash purchase, bank loan or lease options, with or without trading in your old system, i.e.; we work within your guidelines and timeframe.

·         We care about you, Our Customers. Our goal remains to continue to be the Premier Telecommunications Solution provider in the Quad-State area.

·         “We simply make it possible” so you can get on with your business.

·         We offer Free Advice on an as needed basis (the only cost to you is your time.)

·         We operate with a sense of urgency with each project.

·         We communicate via Business Desk phone, Fax, Fax-Back, cell phone, email, voicemail, USPS-Mail, Seminars, Webinars, but especially Face-to-Face whenever you are available- you won’t wonder where we are.

·         We can give your Voice & Data Center an “Extreme Makeover”, to help reduce costs, improve performance and accommodate expanding needs.

·         People do business with people they trust.  Our Sales Representatives are highly trained professionals with the highest degree of integrity.  You will trust them and want to do business with them after you see the difference.  We do business the old fashioned way; we earn your trust and continue that relationship over the years. 

·         We “measure twice and cut once” to insure complete accuracy and customer satisfaction. Our reputation for quality and value are well known and above the level of the competition.

·         We are more than Voice over I.P. We are Value over I.P.  We pride ourselves on the highest level of technical competence and customer support, which is why many of our customers have been with us for decades.

·         COMMLINK Systems understands and solves today’s complex business communications challenges working in partnership with our customers. We use only the latest technology to implement solutions, which enhance your business profitability and produce measurable results.

·         Our systems rest on a digital platform and are software driven which allows for continuous adjustments and changes as well as adding enhancements of new applications.  So the system will continue to serve the needs of your business as it grows and changes.

·         All our employees act with the knowledge that their and our future depends on how the customer views us each and every time we make contact; because we have known since 1962 that it does.

·         COMMLINK Systems empowers its customers to stay competitive and profitable by Designing and Developing Communications Systems of the highest Technical Standards through Software Solutions, IT Services, Communications Convergence, Workforce Development and Training. 

·         Partnering with COMMLINK Systems gives our customers and their employee’s access to a wide range of benefits that provide their business with an additional competitive edge.  Some of these include our information desk on convergence topics, Help Desk for operational questions about your system, access to sales engineers on new innovations in the industry, access to industry research, white papers and much more.

·         COMMLINK Systems is a Charter Member of Ideacom, LLC.  Ideacom was founded by a nationwide group of Independent Telecommunications business owners who realized the benefits of working together for a common goal in an increasingly competitive market place.  By uniting their purchasing power, they created a $200 million national organization.  Ideacom members work together with over 20 major vendors gaining benefits available normally to only large national organizations.  These benefits are passed on to our customers in the form of better pricing, quarterly “specials”, better-trained technicians and more.  To our customers this means they are dealing with a locally owned business, but with the capabilities of a larger organization with more power in the industry and better access to leading edge products and support.  COMMLINK Systems can offer you more options and opportunities to solve your complex communications issues.

When it comes to Communications Systems there is a basic level of performance – and then there is COMMLINK Systems.  Our years of experience enable us to offer reliable, proven, quality solutions and products, while others are only beginning or re-inventing.  Our customers rely on us to deliver what they need – instead of merely the promise……….